Frequently asked questions

Store prices are based in USD. Where a supported local-currency experience is available, converted display prices are provided by the store. Your checkout shows the currency and final total before payment.

Available methods are shown securely at checkout and can vary by country, currency, device and browser. Visa, Mastercard, American Express and Apple Pay may be available when your checkout is eligible.

Contact customer care as soon as possible. We cannot guarantee changes after processing begins, but we will review the current order status.

Orders are normally prepared within 1–3 business days based on Dubai time. Delivery time begins after dispatch and varies by destination and service.

Use the tracking information sent after dispatch or visit the order tracking page. Tracking can take time to update after a label is created.

International shipments may be subject to destination charges. Unless checkout explicitly states otherwise, the recipient may be responsible for local duties, taxes or handling fees.

Eligible items can be submitted for return within 30 calendar days after confirmed delivery. Review the Returns & Refunds Policy before sending anything back.

After an approved return is inspected, refunds are normally issued to the original payment method within 5–10 business days. Your bank may need additional time to post the credit.

Visit Contact Us and include your order number for purchase-related questions. Never send full card details or passwords.